Refund policy
Inspection of Goods
Customers must ensure that goods are inspected as soon as reasonably possible after delivery.
Any issues must be reported within the deadlines specified in this policy.
Claims submitted outside these timeframes may not be accepted.
Damaged, Faulty, Missing or Incorrect Items
If any item arrives:
damaged
faulty
missing from the order
incorrect
Customers must notify The Bliss co of any damaged, faulty, missing or incorrect items within 3 business days of delivery, or within 1 business day of becoming aware of the issue, whichever occurs first, and in any event no later than 7 calendar days from the delivery date.
Claims must include:
order number
item code
quantity affected
description of the issue
photographic evidence, where requested
Failure to report visible transit damage within this timeframe may result in the claim being declined.
Non-Delivery Claims
Orders are considered non-delivered if they have not arrived within 10 business days after the estimated delivery date.
Non-delivery claims must be submitted within 21 days of dispatch.
After this period, the carrier may refuse investigation, and the claim may not be accepted.
Manufacturing Faults
If a manufacturing fault becomes apparent after delivery, customers must notify The Bliss Co
within 5 business days of discovering the issue
and within 6 months of delivery
This does not apply to issues caused by:
misuse
normal wear and tear
accidental damage
improper storage
unauthorised modification.
Evidence Requirements
Our suppliers may require photographic evidence before approving claims.
Where photographic evidence is sufficient, the item may not need to be returned.
Where a return is required, The Bliss Co will provide return instructions.
Items returned without authorisation may not be accepted.
Remedies
If a claim is accepted, The Bliss Co may, at its discretion:
provide replacement goods
issue a refund to the original payment method
Account credit is the standard remedy unless otherwise agreed.
Delivery charges are not refundable unless the entire order was incorrectly supplied or not delivered.
Items Ordered in Error
Returns for items ordered in error may be accepted at The Bliss co discretion if:
reported within 3 business days of delivery, or within 1 business day of becoming aware of the issue, whichever occurs first, and in any event no later than 7 calendar days from the delivery date.
unused and unopened
returned in original packaging
suitable for resale.
Return shipping costs remain the responsibility of the customer.
Hygiene and Cosmetic Products
For health and safety reasons, the following items cannot be returned unless faulty:
earrings
cosmetics
personal care products
sealed hygiene products that have been opened.
Third-Party Forwarding Services
Where goods are delivered to:
freight forwarders
marketplace warehouses
consolidation centres
third-party logistics providers
The Bliss Co responsibility ends once the goods have been delivered to the address specified on the order.
Excluded Claims
Claims will not be accepted for:
natural colour variation
natural material variation
fragrance variation
dissatisfaction with natural stone colours